technical support engineer

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As a technical support engineer it is expected of you to provide enterprise-level support to customers. An ideal technical support engineer resume should address their ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction. *You Will- * Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Symbl’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). Be available to support our customers on holidays to ensure that our customer’s needs are met. Collaborate with your teammates and the Symbl’s Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Review internal knowledge bases to stay current on industry shifts and standards. Assist your manager in process improvements by surfacing customer pain points.
Symbl.aiBrands have a wealth of knowledge exchanged during everyday interactions. Winning brands are experts at turning these conversations into action. Symbl’s conversational intelligence APIs unlock value using proprietary machine learning algorithms that analyze natural human conversation. Built on our Contextual Conversation Intelligence (C2I) technology, Symbl enables leaders to rapidly incorporate human-level understanding that goes beyond natural language processing of voice and text conversations.  Symbl provides real-time analysis of free-flowing discussions like meetings, sales calls, support conversations, emails, messages to automatically surface highly relevant summary topics, contextual insights, suggested action items, and appropriate follow-ups. In other words, we help brands amplify the potential of their people with an API platform that can be natively integrated into any product.

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